If the item you ordered from March11.com is not a perfect fit in every way, you may send it back within 7 days of receipt for store credit.
All returns must be sent back in original packaging (including the cardboard box and any additional packaging that was included. E.g. ribbon, tissue paper, promotional materials), unworn, unopened, unused, and undamaged with tags attached. You will receive full store credit for the return, excluding original shipping fees and any return shipping fees incurred. Return shipments must be dropped off at shipper no later than 7 days after receiving your return label. Items dropped off past 7 days will no longer be eligible for refund in form of store credit.
At this time we do not accept returns on jewelry items.
Due to the limited availability of the product, we do not provide credit refunds.
Price adjustments are allowed within 24 hours of purchase and issued in the form of store credit only. Items sold during our annual flash sale events that last less than 72 hours, do not qualify for price adjustments.
Cancelations: order cancelations are possible for items in stock within 1 hour of purchase, unless the item has already been shipped.
If you need to cancel your order, please notify us as soon as possible. We do not allow cancelations for pre-order and made-to-order items because they are sent to production as soon as the order is received.
Please note that payment processing fees are not refunded to us in case of a refund. For that reason, any cancellations and refunds that are not issued in the form of store credit will have payment processing fees of 3.7% deducted from the refund. Thank you for your understanding!
Submit a return request
At this time, we do not accept returns or exchanges on made to order, pre-order, or custom styles.
All marked down, Final Sale, and Sale items are final sale. Final sale items are not eligible for a return or exchange.
We do not accept returns on online orders in any of our stores at this time. All online returns must be sent following our Return Instructions.
To initiate a return, please submit your return request using our Returns Portal. It's easy and free.
Do not ship return packages until your request has been approved and you have received a confirmation email with your authorization number.
For customers in the United States: we will provide a return label for you to ship the item(s) back to us.
For International customers: you will need to send your package using any trackable shipping service of your choice. Please note, we are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice to ensure that you will get reimbursed in case the packaged is lost.
Once the return package has been received, a confirmation email will be sent along with your store credit code.
We will not cover or refund additional taxes or fees charged by the country of destination, it is customer's responsibility to pay all import-associated duties and fees. Before placing an order, we recommend checking with your local customs to determine duties.
Packages that are refused by the customer will not be processed until we receive them back, shipping and any other charges must be paid by the customer, or will be deducted from the refund.
RISK OF LOSS
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped items claimed as not received are subject to our investigation, and we may require you to sign and return an affidavit before looking into your claim. We will replace products and credit your account at our discretion.
Opens external website in a new window.
Opens in a new window.
Opens external website.
Customer information - MARCH ELEVEN - Checkout