Frequently Asked Question
Have questions? We are here to help! Find an answer to our most asked questions on this page, or chat with us live 24/7 via live chat. Have time to wait? Send us an email at firstname.lastname@example.org
MARCH11 was founded in New York by Roberta Mischenko, and has relocated its home office operations to San Antonio, Texas.
MARCH11 is a small privately owned business.
MARCH11 stands for March 11th 2015 when our company was founded.
We will be opening our first store in San Antonio, Texas in August of 2021. Our items are also available through our selected list of stockists. To find out if any of our stockists are near you please contact us.
Most of our garments are produced at our atelier in Ukraine.
Most of our garments are produced with sustainable linen that is sourced from some of the oldest mill producers in Europe. Leftover fabric is used to craft linen accessories and clothing for children.
Shipping address updates can be done by emailing our customer service team at email@example.com. If the order has already shipped, an address change won't be possible.
In a rare case of shipping delays, we recomend contacting the carrier with any question of estimated arrival time. If the item is lost by the carrier we will be happy to work with you on reshipping the item. All of our items ship fully insured.
Due to the high value of our garments, a signature is required to ensure that your package is delivered to you. If you would like to remove the signature requirement, please notify our team at firstname.lastname@example.org before your item ships. Please note that we will not be held responsible for lost of stolen packages when the signature requirment is removed.
Our packages require a signature upon delivery. If no one is available to sign, the carrier will hold it at its nearest access point for pick up. If you’re anticipating your package being delivered when you are out of town, we recommend reaching out to the carrier when your package is shipped to schedule a delivery date that works best for you.
We ship out of our home office located in San Antonio, Texas.
We accept returns of unworn, unaltered, and undamaged items within 7 days of receipt for store credit only. Final Sale, Pre-Order and Made-to-Order items excluded. You may review our full policy here.
Each Made-to-Order garments is made specifically for each customer, and crafted individually for each order and thus can not be returned.
Order cancellations are possible for in-stock items within 6 hours of purchase, unless the item has already been shipped. If you need to cancel your order, please notify us at email@example.com as soon as possible. Unfortunately, made-to-order and pre-order items are not eligible for cancellation.
Due to the limited availability of the product, we only offer refunds in the form of store credit at this time. We are always happy to facilitate an exchange to a different size or style. Our store credit can be used for both in-stock and Made-to-Order items. We will be happy to find a perfect style for you.
Made-to-Order & Customizations
Made-to-Order garments are crafted in our atelier just for you. When you purchase a made-to-order item you may customize colors of the fabric and embroidery, as well as length of the item. All made-to-order items go into production as soon as the order is placed and are made especially for you.
Made-to-Order items are individually crafted after your order is placed. Your payment is used to secure the order and place on our waiting list.
Production times provided on our website are only estimates, but most items ship within 20-45 business days. Each item has a different production time, beased on how complicated the embroidery and how long the wait list it. For any questions regarding updates on your order, please reach out to our customer care team at firstname.lastname@example.org.
We will be happy to assist you!
You certainly can! Please reach out to our team at email@example.com for further assistance regarding custom orders.
Many of our styles are available for made-to-order even though they are sold out. To find out if we can have it made for you, reach out to us at firstname.lastname@example.org.
Payments & Taxes
We charge sales tax in orders shipped to both New York and Texas.
For orders outside of the United States:
We ship worldwide from our location in San Antonio, Texas. If you have ordered from outside of the United Statesm please review popular requests below.
Every country has its own rules and guidelines regarding international shipping and the costs can vary depending on the destination as well as the item being shipped. We recommend reaching out to your local customs to determine duties prior to placing an order.
Any packages left with customs will be abandoned and under this circumstance no credit can be issued. If you would like to have the item returned to us, any fees associated with shipping will be deducted from the store credit issued.