If the item you ordered from March11.com is not a perfect fit in every way, you may send it back within 7 days of receipt for an exchange or store credit. All returns must be sent back in original packaging, unworn with tags attached. You will receive full store credit for the return, excluding original shipping fees and any return shipping fees incurred. Due to the limited availability of the product, we do not provide credit refunds. By purchasing from this website you agree with our terms and conditions.
To initiate a return, please contact our Customer Care team at firstname.lastname@example.org. Do not ship return packages until a representative has issued authorization and sent additional instructions. For customers in the United States, we will provide a return label upon request. For International customers, a representative will provide the return shipping address. Please send back merchandise with any shipping provider that offers package tracking. Once the return package has been received, a confirmation email will be sent along with your store credit.
At this time, we do not accept returns or exchanges on made to order or custom styles.
All items denoted as final sale are not eligible for a return or exchange.
To initiate an exchange, please contact our Customer Care team at email@example.com. Customer Care will assist you in placing an exchange order for a different size or color. Exchange shipping fees will occur. Please limit one exchange per order.
International customers, please note: We are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice.
We will not cover or refund additional taxes or fees charged by the country of destination, it is customer's responsibility to pay all import-associated duties and fees. Before placing an order, we advise checking your local customs to determine duties.
Packages that are refused by the customer because of import duties will not be processed until we receive them back, shipping charges must be paid by the customer.