If the item you ordered from March11.com is not a perfect fit in every way, you may send it back within 7 days of receipt for an exchange or store credit.
All returns must be sent back in original packaging, unworn and undamaged with tags attached. You will receive full store credit for the return, excluding original shipping fees and any return shipping fees incurred.
Due to the limited availability of the product, we do not provide credit refunds.
Price adjustments are allowed within 24 hours of purchase.
Cancelations: order cancelations are possible for items in stock within 6 hours of purchase. If you need to cancel your order, please notify us as soon as possible. We do not allow cancelations for pre-order and made-to-order items because they are sent to production as soon as the order is received.
At this time, we do not accept returns or exchanges on made to order, pre-order, or custom styles.
All sale items are final sale and are not eligible for a return or exchange.
To initiate a return, please submit your return request using our Returns Portal. It's easy and free: https://march11returns.returnscenter.com.
Do not ship return packages until your request has been approved and you have received a confirmation email with your authorization number.
For customers in the United States: we will provide a return label for you to ship the item(s) back to us.
For International customers: you will need to send your package using any trackable shipping service of your choice. Please note, we are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice to ensure that you will get reimbursed in case the packaged is lost.
Once the return package has been received, a confirmation email will be sent along with your store credit code.
We will not cover or refund additional taxes or fees charged by the country of destination, it is customer's responsibility to pay all import-associated duties and fees. Before placing an order, we recommend checking with your local customs to determine duties.
Packages that are refused by the customer will not be processed until we receive them back, shipping and any other charges must be paid by the customer, or will be deducted from the refund.