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Returns & Exchanges

If the item you ordered from March11.com is not a perfect fit in every way, you may send it back within 10 days of receipt for an exchange or store credit. All returns must be sent back in original packaging, unworn with tags attached. You will receive full store credit for the return, excluding original shipping fees and any return shipping fees incurred.

Return:

To initiate a return, please contact our Customer Care team at hello@march11.us.  Do not ship return packages until a representative has issued authorization and sent additional instructions. For US customers we will provide a return label upon request. For International customers, a representative will provide the return shipping address. Please send back merchandise with any shipping provider that offers package tracking. Once the return package has been received, a confirmation email will be sent along with your store credit.  

At this time, we do not accept returns on pre-order or custom styles. 

Exchange:

To initiate an exchange, please contact our Customer Care team at hello@march11.usCustomer Care will assist you with placing an exchange order for a different size or color.  Exchange shipping fees will occur. Please limit one exchange per order.

Please note: We are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice.

 

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